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Understand our ratings

Overall rating

5 Star Rating Excellent
4 Star Rating Good
3 Star Rating Average
2 Star Rating Fair
1 Star Rating Poor

Service

5 Star Rating Can’t do enough
4 Star Rating Ready and willing
3 Star Rating Answered questions when asked
2 Star Rating Unhelpful
1 Star Rating What staff?

Location

5 Star Rating Couldn’t be better
4 Star Rating Convenient
3 Star Rating Pretty good
2 Star Rating Inconvenient
1 Star Rating Poor

Cleanliness

5 Star Rating Spotless
4 Star Rating Clean
3 Star Rating Average
2 Star Rating Not clean
1 Star Rating Dirty

Rooms

5 Star Rating I’m moving in
4 Star Rating Really comfortable
3 Star Rating Not bad, not good
2 Star Rating Functional but uninspiring
1 Star Rating It’s got a bed

Value for money

5 Star Rating Excellent Value
4 Star Rating Good value
3 Star Rating As expected
2 Star Rating Poor value
1 Star Rating Expensive for what it is

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