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Amendment/Cancellation Policy

At the time that a reservation is made, we will preauthorize your credit card card and hold the amount of total booking value while waiting for confirmation of your room(s). The credit card is not charged at this stage. If the hotel can not confirm the room(s), the holding amount will be released automatically. You can also rest assured that we will not charge your credit card until the booking is confirmed.

Your credit card will be charged for the full cost of your reservation when we confirm availability of your room(s). The Hotel Voucher for your stay will also be available at this time by email.

Any changes to your reservation must be made through our office and NOT through the hotel reservations office. This applies to change of dates, extension of stay, early check out, delayed arrival or cancellation in full or in part.

Please also contact us if you have any problems with your reservation on arrival or during your stay.

Amendments:

  • All requests for additional nights or rooms are subject to room availability.
  • If the amendment results in a refund of payment (reduction of stay, number of rooms, or number of people booked), a handling fee will be charged equivalent to 5% of the amount to be refunded.
  • Amendments are only effective when we have confirmed by email.

Cancellations:

The cancellation policy below applies to all bookings unless the hotel you have booked with has different terms and conditions to those stated below. It is in your best interests to be aware of any cancellation policies that apply and fees that you may incur as a result of a cancellation.

Any policies dictated by the hotel will always take precedent over the policy stated here.

Normal Season:
1 May to 31 Oct

  • +14 Days prior to arrival
    There is a 5% administration charge
     
  • 6-13 Days prior to arrival
    A cancellation fee is based on hotel policy (mostly 1 night) + 5% administration charge
     
  • 2-0 Days prior to arrival
    There is a cancellation fee of your full booking amount

High Season:
16 Jan - 30 Apr and 1 Nov - 14 Dec for all destinations and 16 Jan - 30 Apr and 16 Jul - 15 Sep for Koh Samui only.

  • +30 Days prior to arrival
    There is a 5% administration charge
  • 8-29 Days prior to arrival
    A cancellation fee is based on hotel policy (mostly 1 night) + 5% administration charge
     
  • 7-0 Days prior to arrival
    There is a cancellation fee of your full booking amount


Peak Season:

15 Dec - 15 Jan/Festive and Holiday period for all destinations

  • +45 Days prior to arrival
    There is a 5% administration charge
     
  • 45-30 Days prior to arrival
    A cancellation fee is based on hotel policy (mostly 1 night) + 5% administration charge
     
  • 30-0 Days prior to arrival
    There is a cancellation fee of your full booking amount


If you do not wish to keep a reservation you must send us your cancellation request. Failure to do so will result in you being subject to the conditions described above so it is imperative that you let us know as early as possible.

No Show (Non-use of reservation):

If you fail to show up at the hotel and cancellation has not been received at our office and confirmed by email, no refund will be made.

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