Help Center

  • From 31 May 2016 onward, AtSiam is no longer accept direct booking on any hotel. However, we still provide the information which might be useful for travellers such as hotel details, photos, map and reviews as well as a direct link to our premium partners.
    The information on this page might not be valid for the current state of AtSiam.

Company overview

Who are we?

AtSiam is headquartered in Bangkok, Thailand. We have been in business since 1998. We started with four people (now we have 30+) as web development firm and transitioned into an e-commerce company in 2001. is our second e-commerce Website but it is the fastest growing. We are not a big company and we do not act like one. We work hard to make sure you receive the best hotel deals along with unsurpassed personalized customer service.

What we do?

AtSiam offers online reservations for hotels, resorts & accommodations at discounted rates in Thailand. We have over 1,600 hotels in all major destinations and served 100,000+ bookings since opened.

What make us difference?

  • Customer service is our number one priority as your satisfaction is paramount to the overall success of our company, both now and in the future.
  • Unlike most of our competitors, we deal with hotels directly. This means we can get more special offers and if you have any trouble, we can help you faster and more reliably.
  • We are 100% Thai company, meaning that we can use our local knowledge to provide comprehensive advice on lodging and destination information.
  • We try our best to provide all information you need to make an informed decision about the hotel. Including general information, rooms, photos, amenities, comprehensive map, contact details and most important of all, traveler reviews. And even if you cannot find an answer you need, you can easily submit your questions.

What we don't do?

We do not offer reservation service for the hotels outside Thailand. You may have seen many online agent Websites offering worldwide reservations service but the questions are ... Do they really know all about those places? or Which country and when I should contact if I need help?

These will not happen with AtSiam customers because our primary and only focus is to deliver exceptional service when you visit Thailand.

We believe

  • Honesty
    We believe that honesty is the foundation of a business, honesty creates quality and quality creates satisfied customers.
  • Nothing is perfect
    Our pursuit of improvement on our Website and service is endless.
  • Great service matters
    We strive for fast, concise, and friendly customer support.

What customers are saying about us?

I just wanted to commend you and your team for a job well done. I discovered your website about 9 months ago and have not found another site with better service or lower rates since. I have since recommended your site to all my friends and colleagues and even put a link of it on my personal website.

I also want to thank Khun Ratchanok for being absolutely amazing and patient with my family for changing their bookings time and again. I have a property rentals business, and I also work as program director for Virgin Radio Thailand. I will continue to tell everyone I know about your booking site and again, congratulations on a job well done.

Read more on our customer testimonial page.

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