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Sun, 6-Jul-08 07:17 (Thailand Time)

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Cancellation Policy

At the time that a reservation is made, we will preauthorize your credit card card and hold the amount of total booking value while waiting for confirmation of your room(s). The credit card is not charged at this stage. If the hotel can not confirm the room(s), the holding amount will be released automatically. 

Your credit card will be charged for the full cost of your reservation when we confirm availability of your room(s). The Hotel Voucher for your stay will also be available at this time.


Any changes to your reservation must be made through our office and NOT through the hotel reservations office. This applies to change of dates, extension of stay, early check out, delayed arrival or cancellation in full or in part.

Please also contact us if you have any problems with your reservation on arrival or during your stay.

Amendments:

• All requests for additional nights or rooms are subject to room availability.
• If the amendment results in a refund of payment (reduction of stay, number of rooms, or number of people booked), a handling fee will be charged equivalent to 5% of the amount to be refunded.
• Amendments are only effective when we have confirmed by email.
  

Cancellations:

The cancellation policy below applies to all bookings unless the hotel you have booked with has different terms and conditions to those stated below. It is in your best interests to be aware of any cancellation policies that apply and fees that you may incur as a result of a cancellation.

Any policies dictated by the hotel will always take precedent over the policy stated here.

Normal Season
May 1 to Oct 31

• +14 Days prior to arrival
  There is a 5% administration charge
• 13-7 Days prior to arrival
  There is a 10% administration charge
• 6-3 Days prior to arrival
  There is a cancellation fee of one night
• 2-0 Days prior to arrival
  There is a cancellation fee of your full booking amount

High Season:
Jan 16 - Apr 30 and Nov 1 - Dec 14 for all destinations and Jan 16 - Apr 30 and Jul 16 - Sep 15 for Koh Samui only.

• +14 Days prior to arrival
  There is a 5% administration charge
• 7-13 Days prior to arrival
  There is a cancellation fee of 1 night plus a 5% administration charge
  
• 7-0 Days prior to arrival
  There is a cancellation fee of your full booking amount

Peak Season:
December 15 - January 15 / Festive and Holiday period for all destinations

• +45 Days prior to arrival
  There is a 5% administration charge
• 45-30 Days prior to arrival
  There is a cancellation fee of 1 night plus a 5% administration charge
  
• 30-0 Days prior to arrival
  There is a cancellation fee of your full booking amount

Note: Some hotels have policies that are not the same as the above table and therefore it is in your interest to pay very careful attention to any information we pass on to you about this matter if you think that these policies may apply to your booking.

If you do not wish to keep a reservation you must send us your cancellation request. Failure to do so will result in you being subject to the conditions described above so it is imperative that you let us know as early as possible.


No Show (Non-use of reservation):

If you fail to show up at the hotel and cancellation has not been received at our office and confirmed by email, no refund will be made.

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