Sugar Palm Resort Phuket Kata Beach Reviews & Ratings

We were lucky to get a room even though the hotel wasn't opened yet. A wonderful hotel with exclusive and great design. With the great location and nice staff, I had a wonderful stay. Definitely a place I would like go back to.

Hopefully the staff understand a little more English in the future, but they do all they can to help everyone. A luxury feeling to stay at Sugar Palm Resort!!!

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Loved the sugar palm spa & resort! We had deluxe pool access room and it was wonderful. We had two rooms shared by three adults and one child. Child loved it, being able to go from own private deck to pool was awesome.

Beach was very close and we all went there to do some awesome body surfing. When we were in Phuket we were told that Karon Beach was the best beach in Phuket, we spent two days at Surin Beach Resort, two days at Karon Beach and two days at Kata Beach (Sugar Palm) and Sugar Palm wins hands down. We all were sad to leave this resort.

The price was very reasonable, cheap compards to Canada. We paid $81.00 a night per room (Deluxe pool access) Which in Canada for a room like this you would likely pay easily $300.00 a room. Room rate included buffet breakfast. The have a seafood restaurant for lunch and dinner. We had dinner there, reastuarnt is called Jasmines seafood restaurnat. Prices were much cheaper for seafood here that at Surin Beach or any other restaurant around Kata Beach that we could find.

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Very good service from personal, but the hotel are very new and the personal are not yet routine. The cleaning at our room was very poor.

Because of the construction of the hotel there are loud noise from talking in the pool-area .. also in the night sometime. The breakfast buffet are not at a high standard.

Our room with pool access was excellent. The location was very good near the beach and near shops and restaurants.

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We stayed in the Pool Access Room and found it spacious, clean, nicely designed and decorated. New beach towels were provided for daily and there is a small clothes line on the balcony to dry your bathers.

Sugar Palm is conveniently located with restaurants, cafes, convenient stores practically next door... and most importantly.. it's only a couple of minutes walk to the beach.

We thought breakfast was great...considering it's free! Although the menu does not change from day to day, there is enough quantity and variety to satisfy nearly everyone....cereals, yogurt, bacon, omelette's, bread, toaster, pancakes, fruits..to name a few

We found that the staff were always helpful and friendly, particularly the day shift bell boy and male receptionist. We thought their spoken English was quite good and had no communication problems.

Negative: Remember to bring a power point converter.

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A lovely hotel in the contemporary style that the Thais do so well. Excellent location in the centre of Kata. Breakfast was good. We stayed in a Superior room which was very comfortable. The pool with its black tiles and spa was great. The gym was basic, but adequate if you want to do just a bit of exercise. ADSL Internet access was available for a fee. The computers were located handily in the bar area, next to the swimming pool. Their cocktails were good and reasonably priced. The only downside to being in a Superior room is its location in a separate block. The entrance to this block is through the hotel garage. At times the parked cars blocked the entrance to the entry and stairs, which meant we had to squeeze past the cars. I found this to be a real drawback to the hotel.

All other (more expensive) rooms were in the main block with good access and lifts. Even though the hotel was not full, they were going to charge us full price to move to the other block when I explained to them that my husband's limited eye sight made it hazardous for him to approach this entry. The other problem was the lack of English spoken and understood by their reception staff.

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Stayed here the first week of June for 5N.

Loved how Thai flavour is infused into modern architecture/furnishings. The website photos don't lie, at all!

Very conveniently located to restaurants, cafes, clothes, shoes & fashion shops, travel shops, massage places, hawker places, beach shops, 7-elevens, a mini mart, a bank, etc. No need to even go to town (rates as good once you bargain), but if you have the itch, the bus station is located just in front (was 25baht to Phuket Town, passes by Karon beach which is beautiful but not as lovely as Kata beach. Kata Beach has shady Palm trees, and we could even swim in the waters though it was monsoon season.)and so are lots of tuk tuks and other forms of transports parked there.

Very safe, colourful night scene, though not as notorious or hectic as Patong's, but we preferred it such. Lovely restaurants around, but Jasmine Restaurant really is very good value for money. The breakfast was lovely, either American, Continental or Thai; order from a menu. Lots of choices within each set, and staff were very attentive. When my friend was sick, they even sent up breakfast to her. Twice!

Housekeeping was very friendly, spa staff very gracious, and night staff very helpful.

The rooms are very beautifully furnished. We loved the vibrant colours. We got upgraded to a Deluxe room for free though we paid for Superior rooms as the latter were under repairs. Could not have asked for more. Beautiful poolview, and very relaxing. Only drawback is that the bathtub (and the toilet too in fact) is partitioned from the bedroom by only a frosted almost flush doors, so offers little privacy. Nice for couples especially those on honeymoon, but we were 2 lady friends only.

Appreciated the in room safe, 2 complimentary 600ml bottled waters daily, electric kettle, flip flops, beach towels, bathrobes, extra pillows, and the comfy sofa beds etc.

They also sent up a plate of nice complimentary Thai desserts each night of our stay.

The pool is really nice (though not that big, sufficient), and the spa (only 2 rooms) though small is good. Sauna is OK, steam room was not working then, jacuzzi is real nice, and the pool deck is great. Poolside bar was good too. Very good use of limited space.

For those considering Superior room, I had a look see: Superior block has no lift, bathtub (thus no frosted doors/windows), has a microwave though, but is above the restaurants so loud music streams in especially during late evenings. But the balcony doors are quite sound proof though it may not eliminate all noise. It is located near the small car park. It doesn't have the beautiful view of the pool, though it overlooks the shops and the hotel entrance and a nice pond.

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Just left from my second stay at Sugar Palm and will go back. Previous reviews complain about lack of English but this is definitely OK now. Stayed both times in pool access room and these are great, just slide off your balcony into the pool.

Beach is only a 2 minute walk and nice for swimming, not crowded with jet skis and parachutes like Patong. Restaurants and bars within walking distance are very good, hit the end of the soi turn right and check out Oyster or Phuket Lobster and Prawn restaurant for great fresh seafood.

Next soi up has many bars and restaurants, outdoor pizza best in Phuket, best to give this one a a miss, bar across soi has live music which is OK but also seems to have a resident ting tong Englishman, bar staff apologise but he can spoil the music.

Other bars up there are OK for a relaxing drink without getting hassled to much.

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If you like colors and design ... go there. So beautiful rooms and swimming pool. 200 meters to the beach! Just near restaurants and shops. I will be back.
Good breakfast, everything is ok for me!!!

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Fantastic resort! The pool is brilliant. Rooms are modern and spotless. Breakfast was fine - not amazing but did the job! The only drawback is that it is not right on the beach but other than that I would highly recommend it!

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We stayed at the pool view room. It was beautiful, clean and very nice. Very nice ambience and decors and it gives us a very welcoming and warmth feeling.

Our departure flight was in the evening but had to check out by 12 pm as they can't extend the check out time. I ask whether they had any shower facilities as I still want to spend the afternoon by the beach. The told me they will give us a room to shower. I did not expect much and must say I was very impressed when they gave us a Fresh hotel room (Pool access room mind you) to shower. Of course we did not dare to make a mess in the room and felt quite bad for the chambermaid to had clean up the bathroom.

Breakfast was pretty disappointing as they did not had much variety and i cant take pork.

Overall service was quite good especially for the front desk ppl except I was pretty pissed by the bell boy. He was the first bell boy I encounter to ask, expect and sorta demand for tips. I am a hospitality graduate and work in the service industry and TIPS are meant to be given when we received good service. This bellboy was pretty rough and definitely did not give us good service. Just by carrying our bag (only 1), he expect us to tip him.. Come on isn't that the job of the bell boy..? In fact I did tip him upon our arrival as he was hanging around our room after showing us to the room. (That was ok). Its just that he kept on asking us whether we needed any tours, transportation and would not buzz off even when we had arranged our own transport. He ask how much we did our own tours, chartered car and wanted us to change our transport (Back to airport). On the last dae when he lead us to our "shower room" , me n my bf was too occupied trying to shower and get done to pack our stuff and that was when the pesty bellboy really hang around the room asking is there anything we needed bla bla bla bla. Me n my bf wanted to test him and purposely did not want to tip him (Coz he realli pissed me off about my transport thingy) . When we were done waiting at the hotel lobby, he was kinda rude asking us about a towel we borrowed but had already returned. When our car came, he took our bag and the other bellboy told my bf, he help u, u tip him... (hmmmm...) and when that pesty bellboy carried our bag he told my bf (I carry for u, u tip me..) I was super pissed of course and just gave him 20 batt to buzz off..

Sugar palm was a great hotel (and its not that cheap) but with bellboy like him... I will say it does ruin my stay and would not wish to come back there..

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