Sugar Palm Resort Phuket Kata Beach Reviews & Ratings

I am really impressed with their service, especially the baby palm restaurant, there is always someone serve you around quickly. It's very interesting that their uniforms' color were different everyday.

Their staff are really nice, one of my friend was sicked, and need to stay in hospital before the day we check out, so we must check our late, and the staff was really considerate to delay our check out time.

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The Location is very good for those who like to go to Kata Beach in just 2 minutes by walk as it's located in the Kata town center. And there are many restaurant and convenient shop around the hotel. However, the bed is quite hard and uncomfortable.

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Quite a nice place and the staff were good - just needs a bit of tidying up around the edges and could be lovely again.... location is good, 200 m walk to the beach... we went at the end of low season - so it was really good value for money - NO way would I pay 4-5000 THB in the high season for this hotel.

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Location is very convenient esp it's only 5 mins walk to the beach, several cafe just right outside the hotel.

Staff is friendly and helpful. Breakfast selection is good. Environment is pleasant for families with young kids. Not as rowdy as Patong Beach area. Safe to stay in even if you are traveling on your own.

The only draw back is that they have a fixed shower head right at the ceiling which makes it difficult to bathe. And the water needs time to heat up.

Otherwise, all is good!

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Stayed here from 3rd till the 6th of July 2008. Came with 5 friends, 2 rooms. Had a welcoming atmosphere once we reached. Checking in was smooth. We're a bunch of outgoing guys, so we didn't expect much from the start.

It was a beautifully decorated hotel. 3-4minutes walk from the beach. Although through our 4 days stay there, we found Patong beach to be more lively than Kata beach. But still, Kata is a relaxing place, away from the hassle of Patong, very suitable for families and couples.

Amenities were excellent. From shopping, dining in, money changer, everything can be easily reached here. If you walk further down south of Kata road, you'll find a lovely restaurant,Mai That & Restaurant, for that authentic thai cuisine, and a warm service from the owner himself. A dinner for 6 cost us only ard 1300Baht. Very good dinner.

Towards the north, you can reach Karon in 15mins walk. Outside of the hotel you can find a good massage place - Lucky Friend massage. We became acquaintance to the fellow masseuse, even giving us nicknames to remember us better, as we came back to them after a long day out for 3 straight nights. The hotel rooms are great, bath, shower, a balcony overlooking the pool. But be sure to close the doors at night. Mosquitoes. Lots and lots of them. DVD rental should be made available 24hrs. They closes at 8pm. We tried to order room service at 10pm but not available. Basically the stay was good. Had a great time in Phuket.

Thank you Sugar Palm. I will make a return.

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Very friendly place and very handy to everything in Kata. Kata is definitely the place to stay in Phuket if you simply want a relaxing time away from the parties and nightlife. Great beach and great restaurants. Sugar Palm was fantastic and the rooms were spotless.

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We were lucky to get a room even though the hotel wasn't opened yet. A wonderful hotel with exclusive and great design. With the great location and nice staff, I had a wonderful stay. Definitely a place I would like go back to.

Hopefully the staff understand a little more English in the future, but they do all they can to help everyone. A luxury feeling to stay at Sugar Palm Resort!!!

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Very good service from personal, but the hotel are very new and the personal are not yet routine. The cleaning at our room was very poor.

Because of the construction of the hotel there are loud noise from talking in the pool-area .. also in the night sometime. The breakfast buffet are not at a high standard.

Our room with pool access was excellent. The location was very good near the beach and near shops and restaurants.

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We stayed in the Pool Access Room and found it spacious, clean, nicely designed and decorated. New beach towels were provided for daily and there is a small clothes line on the balcony to dry your bathers.

Sugar Palm is conveniently located with restaurants, cafes, convenient stores practically next door... and most importantly.. it's only a couple of minutes walk to the beach.

We thought breakfast was great...considering it's free! Although the menu does not change from day to day, there is enough quantity and variety to satisfy nearly everyone....cereals, yogurt, bacon, omelette's, bread, toaster, pancakes, fruits..to name a few

We found that the staff were always helpful and friendly, particularly the day shift bell boy and male receptionist. We thought their spoken English was quite good and had no communication problems.

Negative: Remember to bring a power point converter.

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A lovely hotel in the contemporary style that the Thais do so well. Excellent location in the centre of Kata. Breakfast was good. We stayed in a Superior room which was very comfortable. The pool with its black tiles and spa was great. The gym was basic, but adequate if you want to do just a bit of exercise. ADSL Internet access was available for a fee. The computers were located handily in the bar area, next to the swimming pool. Their cocktails were good and reasonably priced. The only downside to being in a Superior room is its location in a separate block. The entrance to this block is through the hotel garage. At times the parked cars blocked the entrance to the entry and stairs, which meant we had to squeeze past the cars. I found this to be a real drawback to the hotel.

All other (more expensive) rooms were in the main block with good access and lifts. Even though the hotel was not full, they were going to charge us full price to move to the other block when I explained to them that my husband's limited eye sight made it hazardous for him to approach this entry. The other problem was the lack of English spoken and understood by their reception staff.

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