| Travel date: | August 2011 | |
|---|---|---|
| Posted: | 30 Aug 11 | |
| Edited: | 30 Aug 11 | |
| Comments/Views: | 1 /324 | |
| Overall: | ||
| Service: | ||
| Location: | ||
| Cleanliness: | ||
| Rooms: | ||
| Value for money: | ||
Pros: | natural scenery | |
Cons: | hotel staff | |
Recommend for: | N/A | |
On Nangyuan Island, this resort is the only choice, so we can't expect too much of it. Unfortunately, when I went snorkeling there, I was drowning and almost dead. Everybody came to help and comfort me EXCEPT the hotel staff. What's worse, when I returned the mask, the hotel staff just coldly asked me to pay 1500b for the lost one. I explained this was totally an accident and asked if we could pay less. They discussed for a while, laughing and said: "1200b, 1200b, if you don't pay, we have to pay." They even didn't bother taking a look at me. I can't believe how come people can be so apathetic. They care a mask more than a person. With such terrible hotel staff, it's really a waste of money to spend a night there.
Thank you for your information. This case was a good lesson of the hotel that they have to think about how to improve their services and mention to the safety of their customers.
I thinks, mostly those people are not Thais actually, i was there last 3 years ago at Koh Tao, the worker are Mianmars or Philipins .
anyway we will remark on this case and becarful to our trip there on coming August ..
Hope this website will bring this message to the hotel as well.
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